Fran B.
User's reviews
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Charlotte's Tea Room
As a surprise my friends brought me there to celebrate my 50th birthday. I had always wanted to experience a Tea House and was excited when we drove up to Charlotte's Tea Room... I thought the tea and finger sandwich assortment was very good and enjoyabe (a nice vsriety). The Pear salad was fantastic. Greatly enjoyed it. There were seven of us and majority of us were very pleased. With this being said (and I would consider driving an hour to come back to Charlottes) I would like to mention; however, a few things that were disappointing. First,I felt the service wasn't up to par. She didn't clear our plates in a timely manner, didn't offer to explain anything to (the five of) us that were there for the first time, and didn't offer us any additional tea or coffee at the time she took our dessert order. It was only when we were about finish with our desserts did she ask us that question. We did not know that we could have had refills. Also, we had one order of clotted cream & lemon curd and when we ordered more we were told you did not have anymore and it was only 1:00pm. Lastly, my friend who set up the reservations realized, after we left, that they did not put a candle in my dessert in honor of my birthday and she was quite upset about that because she discussed this with them about bringing in her own birthday cake and was told they would charge her an additional $35 to slice and serve (that's ridiculous within itself) but as another option they assured her they would present my dessert with a candle to honor the special occassion so she agreed to that but they forgot to do it. Again, we didn't hate Charlotte's instead we liked it overall but thought if you were concerned of your service, staff and overall trying to strive for complete customer satisfaction you would want to know about these things that were noticeable to your guest.
Tearoom response:
I am so glad you and your friends traveled to Charlotte's to celebrate your birthday.
Your visit on Sunday was the culmination of one very busy week. When I place my orders in the beginning of the week, it has to 'hold us' until my next weekly order. Hence, occasionally we run out of some of our more popular items.
Clearly you must understand that I don't encourage customers to bring in their own desserts, simply because you would then not buy our desserts.
There was some confusion with the servers. We had two 50th Birthday parties and an anniversary party. I guess during the all of the excitement, the candle lighting got away from us. All it would have taken was a gentle reminder.