christina
User's reviews
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The Empress Tea Room & Event Dinning
Our first experience with this tea room was a disappointing one. Doubt very much we will return. We waited in entry way/gift shop for about 10 minutes before someone who actually worked there greeted us. No staff member was up front. Upon being seated the table wasnt even set (very uninviting to say the least). Took about 20 minutes before we were given a pot of tea and so on ...... Terrible manners terrible service highly unprofessional.
Tearoom response:
we would like to extend a heart of deep regret...we have fallen into a state of be careful what you pray for....this past week has been an amazingly busy week for us...while we are building a beautiful business for all to enjoy we have underestimated the wonderful response from the guest we serve on a regular basis... i would asure you the error has been solved in that we have hired not one but two new employees to our team....it is our desire that you experience excellence here with us and when that does not happen we are sure to step up in whatever ways we can!!!! Please accept lunch on us your next visit as we know you will enjoy it here!!!!
thank you for the opportunity to serve you
Kim