Tracy
User's reviews
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Uniquely Yours Tea Room THE BUTLER HOUSE
I love to have afternoon tea so friends and I frequent tea rooms quite often, however Uniquely Yours is not one we will return to. First, the service was terrible, and even though we had made reservations we had to wait almost an hour to be served. The owner, Harriet talked to us about her personal issues with her family which made us uncomfortable. They were so slow and only served us 2 pots of tea (which were not flavorful whatsoever!) Needless to say we will not be back. On a positive note the strawberry scones were very delicious, unfortunatly that is'nt enough to make me go back or reccomend this tea room to other friends and family.
Tearoom response:
Tracy, I'm grateful for your visit and even more grateful for your response. As a small business owner we sometimes find it difficult to get honest opinions, so I take your criticism as an opinion on how to improve the tea room. In an attempt to know my customers better I may sometimes get too personal. This is not indicative of how I want to grow my business nor how I train my staff, this is just something I need to continuously work on. As for the tea you received, it is my mission to provide the best tea service in the Pittsburgh area and because your experience did not exceed your expectations I look forward to making it up to you in a future visit. As reading your review shows me, you frequently visit tea rooms and I would welcome a discussion with you on something that we both seem to really love. So, I hope you reconsider visiting our tea room or calling me to discuss ways to improve our patrons (you included) future visits to the tea room.
Thank you kindly for your review,
Harriet