Toni
User's reviews
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McCharles House
I've been here 3 times. I will NEVER go back. The service gets worse every time. The food portions are small and the price is way too expensive. It's very crowded, and we were very rushed. Not relaxing at all. Furthermore, I have 2 daughters, 6 & 11. There were no child's menus and we were not allowed to split a plate, so I had to pay for a full price adult plate for my kids. The staff was not at all friendly to my children either... almost treated them as if they were a nuisance. And my children are very well behaved. NEVER WILL I GO BACK. I agree with another reviewer... this place is existing on reputation alone. Perhaps if more people speak up, this place will clean up their act.
Tearoom response:
Dear Toni,
Thank you for taking the time to review The McCharles House. We know how important communication is and only wish that you had addressed your concerns to one of us on the day of your visit. What our guests have to share with us has always and will continue to be very important to us. Our continued success of our award winning restaurant, after 21 years, is due in part to being open to suggestions.
Should you have a change of heart and wish to visit us again, please speak to one of us personally when you call to make you reservations. It will be our pleasure to make your visit memorable.
All the Pleasures of Tea,
Audrey and Vivian Heredia