Serah F
User's reviews
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Pinecone Cottage Tea House
After hearing rave reviews of the tea service, we opted to hold one of our book club meetings at the Pinecone Cottage. Reservations were made 5 weeks in advance with amendments made to the number of guests in the days prior to the event. The day of the event we all made special efforts to arrive promptly. Most of our group drove over 30mins to get to the location only to find that no one was there. One of my friends called and a male answered and promptly disconnected the call when we said that we had reservations that were now 15 mins past due. We waited around for another 15 mins and left. We ended up at Dali's Café, around the corner, which was absolutely fabulous. We would all drive out there to eat at Dali’s again but I don’t think I am headed back to Pinecone cottage again.
Tearoom response:
Serah,
We are EXTREMELY sorry for the miscommunication !
As we discussed, when you called about your book club, we always need a firm count 24 hours in advance, so we may prepare the correct amount of food.
We tried several times the previous week, including up to the day before, to confirm the number of people in your party.
Since none of our calls were returned, and no message was on our voice mail the morning your book club was to come, we were fortunate to receive an oppertunity for a last minute off premises catering event. When we returned, we were very upset to hear that only 1 hour before you were scheduled to arrive, you had finally returned our calls.
Please have your friend check the number she called, as you know, no one was available to answer the phone.
Again, we are extremely sorry for the lack of, OR, miscommunication.
We would appreciate the oppertunity to live up to the rave reviews you mentioned by hosting your next book club gathering, Compliments of Pinecone Cottage Tea House.
Please call us at your earliest convenience.
Best regards,
Paul & Pamela Geralds
Proprietors