Matt Prather
User's reviews
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Country Thyme Tea Room
I had my wedding two weeks ago at Timbercreek Bed & Breakfast in Paxton. They recommend Bonnie from Country Thyme Tea Room to do the catering. So we met with her and picked out our food, and paid our deposit to reserve our wedding date. After our initial meeting however, we had a lot of difficulty getting responses from her on setting up a tasting, and getting her to return my now wife's phone calls. She was very rude on the phone. At the wedding I had a numerous complaints about how rude she was to everyone going into the childrens line and adult food line. After all the tables had been through once and we cut the cake, she packed up the rest of my food and cupcapes that I had already paid for, and left within 1 hour of dinner. She left maybe 10 cupcakes and I had guests tell me she put the other cupcakes as well as all the other remaining food in her van and left. My mistake, never be a good customer and pay the caterer when they arrive. Yea, it was a cold day, but wear a coat, and you don't steal your customers food that they paid for espically when you are billed per guest, and per cupcake. My wife was so mad, that she wanted me to call her on her cell phone and demand that she bring our cupcakes and food back during the middle of our first dance... Extremely dissatisfied with service and I will never recommend her services to anyone.
Tearoom response:
Thank you for your review. Just a few remarks,this review does not coincide with the comments given to us that evening.It was a very cool evening and thinking about their guest comfort we added at no cost extra warm drinks. Had 2 lines, one children's menu and one adult's menu, and received numerous compliments of great food and service. Our business is based on honesty, integrity, customer service.
sincerely bonnie