Amanda
User's reviews
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Cretia's Tea Room
Per the complaint below. I spoke with her on saturday the 28th. She stated that she just picked up her cake and did not like the way her cake looked. I told her that our store policy is if you don't like something at the time of pick up we will fix it. It was just after 12:00 and like she said she had just left. I told her if she could come back we would be more than happy to fix what she didn't like, I never said she could return it for a refund. She said that she couldn't due to the time. I spoke with my manager and she said that is the store policy and we would love to fix any problems to make her happy. When she placed this order she wanted praying hands on the cake, but wouldn't bring in a picture, which we require of any art deco so that we know what our customer wants and there is a art charge for this. For the cummion cake she got, with no art charge, is a very elegant ivory cross with rose buds in what ever color you want, which is great for the occassion. We have done hundreds of these cakes and have never had a compliant about it. As for the manager being TOO busy, she was taking care of other customers at that time and I offered to get the her phone number and have the manager call her back so she wouldn't have to sit on hold for a long time and she said NO. Also, for the cake being dry we make all our cakes fresh to order. I think, she is upset because she didn't take the time to find or drop off a praying hands picture for the cake and then she did not want to pay for the cake, but she wanted to keep the cake, she wanted something for nothing. We strive to make our customers happy. I hope you come and visit us in Duncanville I am sure you will be satisfied. we offer loose leaf teas in many flavors, we serve lunch, we have a bakery, a coffee bar and so much more. Cretia's in DUNCANVILLE